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RHEEM SUPPORT

Customer service plays a pivotal role in our work philosophy. That’s why we’re always attentive to your needs. All your inquiries can be answered in our frequent questions section.  Or you can get in touch with our representatives through our post sales service.

Rheem counts on strategic external partners in charge of shipping and delivery. This service is subject to the volume of units to be purchased.

We recommend for containers not to be exposed to outdoor weather, to the sun or to any heat source.

They can, but with the proper care and cleaning that chemical products demand. Please notice that Rheem guarantees “one use” of the container.

In the case of plastics, Rheem guarantees that their mechanical properties will remain in optimal conditions for up to six months from the moment of reception, as long as adequate storage conditions are kept, according to the safety route of plastic containers (please read our ETP’s)
For metal containers, it mainly depends upon the environmental conditions in which containers are stored. We suggest you to consult the guide for conteiners’ useful life.

In the case of plastics, the packaging temperature limit is a maximum of 70 ºC, with the normal range being between 50 and 60 ºC for 20 minutes, the maximum amount of time for subjecting a container to those temperatures. This should be taken into consideration since product density and the environmental conditions of temperature may limit the stacking of full buckets.
Metal drums respond to temperature conditions between –18ºC and 60ºC without any problems.

Yes. You will find all the available information in our technical specifications.

Yes. Please check our listing.

Yes. Please check our listing.

No. We currently commercialize in our own plant in Maipú, – Santiago – Chile

Yes. We work with a company that offers that service, guaranteeing coverage in the Metropolitan Region and oriented towards big volume loads. We suggest you to discuss your needs with your sales executive.

Yes. We suggest you to discuss your needs with your sales executive.

Yes. We have a printing services department that gives support to this area. We suggest you to discuss your needs with your sales executive. To that effect, it is important to have developed an art template on Adobe Ilustrator software.

We have a defined process. To activate it, you should present your claim to the Technical Assistance Department and they will communicate with you promptly, assigining a Non Conformity ticket for an optimal follow – through and answer.

Yes. We have sales reps in Colombia, Central America, México and Oceania. We kindly suggest you to contact our Exports Sub Management Office.

Yes. For industrial processess, utiliity poles closing machines are recommended.

Yes. With the proper care for phase change, specially if the content has a high percenteage of water. But overall, containers respond well from -18°C. In the case of plastics, and because of its properties, the use of PEAD is recomended over PP.

Using a rubber pot for processess with low storage volume and utiliity poles machine for high storage volume processess.

It’s not recommended.. Please read our ETP´s

ISO 9001 – 2015 and HACCP certification in both plants, Plastic and Metal.

The quantity depends on the product.

Technical specifications should be consulted, as it depends on the weight to be storaged.

Please refer to the technical datasheet for this information.

All the products derived from agriculture, mining, lubes and chemicals. In many cases, the product to be used must be defined.

Cilindrical drums, Neck in, Conical.

CONTACT US FOR INQUIRIES OR SUPPORT

REGIONAL CLIENTS

ventas@rheem.cl – 56 224408001 – 56 224408009

INTERNATIONAL CLIENTS

sales@rheem.cl – 56 224408002 – 56 224408016

TECHNICAL SUPPORT

asis.tecnica@rheem.cl – 56 224408011

FRONT DESK

contacto@rheem.cl – 56 224408000